Privacy policy

This policy explains what we do with your personal information when you visit or buy from collarandcrest.com.

What we collect

When you browse: your device and browser type, IP address, time zone, which pages you look at, and which site sent you to us. This comes from cookies and similar technologies.

When you order: your name, billing and delivery address, email address, phone number, and payment details. Your card details go directly to our payment processor and we never see or store your full card number.

When you contact us: whatever you choose to put in your message.

Why we use it

To take, process and deliver your order
To send you order confirmations and delivery updates
To answer your questions and handle returns
To screen orders for fraud
To understand which pages and adverts work, so we know where to spend
To send you marketing emails, but only if you have asked us to

Who we share it with

Shopify runs our online shop and stores the data behind it.

Our payment processor handles your payment.

Our fulfilment supplier receives your name and delivery address so they can post your order. They receive nothing else.

Analytics and advertising services receive information about how the site is used, so we can measure our advertising.

We do not sell your personal information.

Your rights

You can ask us to show you the personal information we hold about you, correct it, delete it, or stop using it for marketing. Email contact@collarandcrest.com and we will respond within 30 days.

You can unsubscribe from marketing emails at any time using the link at the bottom of any of them.

How long we keep it

We keep order records for as long as we need them for accounting and tax purposes. If you ask us to delete your data and we are not legally required to keep it, we will.

Cookies

We use cookies to keep your basket working, to remember you between visits, and to measure our advertising. You can block cookies in your browser settings, but parts of the shop will stop working properly if you do.

Children

This shop is not intended for anyone under 16 and we do not knowingly collect their information.

Contact

Questions about this policy, or about your data, go to contact@collarandcrest.com.

Who you are buying from

ABD EL GHAFAR LTD, trading as Collar and Crest.
Registered in England and Wales, company number 17432847.
Registered office: Office 20889, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom.
contact@collarandcrest.com